FAQS
All you need to know
How to get the best out of our melts, granules, diffusers and sprays. Fill your home with fragrance.
HOW DO I USE SIMMERING GRANULES?
Granules are so easy and clean to use. Just put 2 teaspoons of salts in your burner and light the candle. After 5 minutes move the salts around to release more of the aroma. When the salts turn white, they are finished to just throw them in the bin and decide what scent you would like to use next.
WHAT WAX DO YOU USE FOR YOUR WAX MELTS AND CANDLES?
We use 100% soy wax, which is vegan friendly and cruelty free.
HOW MUCH WAX DO I PUT IN MY BURNER?
Just put one segment of the snap bars in at any one time to give a scent lasting 6 to 8 hours.
WHEN WILL I RECEIVE MY ORDER?
We aim to dispatch orders within 2 – 3 days. However, there may be time delays during busy periods as our products are lovingly handmade in small batches.
WHAT IS YOUR RETURN POLICY?
We are confident you will be happy with our products. However, if for any reason you are not satisfied with your purchase, you can request a refund within 14 days of purchase as long as the product is in the original condition and unused. Just send us an email to santorinascents@gmail.com. A refund will automatically be applied to your original payment method and we will notify you by email. The customer is responsible for paying the shipping fee to return the item and the cost of return shipping of a new product will be deducted from your refund.
ARE YOUR PRODUCTS PET FRIENDLY?
Our candles, wax melts and wax tablets are made from 100% soy wax, which burns clean and, therefore, safe for pets and can eliminate their unwanted odours. Animals are more sensitive to smells than us humans so spraying near your pet, or having diffusers constantly releasing chemicals can be harmful to them, so better to be avoided.
If you have any additional questions, please get in touch.